ORDERING METHODS

• Order by phone

You can place your order by phone at +30 210 9815174 from Monday to Friday and from 9:30 to 16:30 (except for public holidays).

• By sending an e-mail or through the contact form

You can send your order to e-mail: sales@pop11.gr, 24 hours, listing the full contact, shipping and product details. We will contact you the next business day to inform you of the cost and production time.

• Directly through our e-shop

PAYMENT METHODS

• For orders by phone or e-mail

A down payment of 50% of the total cost of the order is required by depositing in a bank account mentioned below before the start of work and payment by delivery their.

The terms and charges will be sent to you before you start with a written agreement, which you must accept to start your order.

The work is started after confirmation of payment of the deposit. In order to proceed with your order, please send us the deposit slip with the order number in one of the following mail: info@pop11.gr or sales@pop11.gr

For any questions you can contact our store at +30 210 9815174 .

These rates do not include VAT and transportation costs – where required and can change unnoticed.

You can pay your order:

1. Payment at the store – cash or credit or debit card

Orders that will be received from our physical store will have to be repaid or 50% of the total cost of the order by depositing into a bank account mentioned below.

2. By bank transfer or e-banking*

You can pay your order by deposit in our bank account in one of the following accounts:

Alpha Bank

No.. Account / Bank acc: 155 00200 2004398

IBAN: GR8801401550155002002004398

Eurobank

No. Account / Bank acc: 0026 0033 27 0201072458

IBAN: GR2802600330000270201072458

• For orders via e-shop

Payment of the order is made in advance in one of the following ways:

1. Payment by credit or debit card

2. By bank deposit or e-banking * in one of the following accounts:

Alpha Bank

No. Account / Bank acc: 155 00200 2004398

IBAN: GR8801401550155002002004398

Eurobank

No. Account / Bank acc: 0026 0033 27 0201072458

IBAN: GR2802600330000270201072458

The production of your order begins after confirmation of payment. For a better and faster service, please send a copy of the deposit and your order details by e-mail to info@pop11.gr or sales@pop11.gr

The deposit of funds into our bank account must be made within 5 business days of confirmation of acceptance of the offer. After this time, the order will be canceled automatically.

The exoflisei order evidenced by a receipt or with the bank receipt.

Delay in repayment of an order beyond the specified date entails legal interest.

For each difference from this transaction, it is expressly agreed that the courts of Athens are competent to resolve it.

*Caution! Banking commissions charge the buyer. In case of a deposit from a different bank, the client takes over the commissions of both banks – contact us for details at +30 210 9815174 from Monday to Friday and from 9:30 to 16:30 (except for official holidays).

ORDER CANCELLATION

An order is considered void if the deposit (50% of the total cost of production) has not been paid and a copy of the deposit and order details have not been sent to info@pop11.gr or sales@pop11.gr within 5 days from the day of order.

If the customer has paid the deposit and wishes the order to be canceledfor any reason, any deposit paid will not be refunded. Due to the nature of the services, it is possible to replace, but not refund. Consequently, the buyer waives the exercise of the right to indemnity.

SECURE PAYMENT

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

RETURN POLICY

Due to the personalized nature of the products, under the law, no return or withdrawal right is allowed for any reason.

In custom made products that the customer completes his / her own texts, such as forms, cards etc., the final model is sent to the customer electronically. The customer is required to check all texts for spelling mistakes, dates etc. and in writing, by sending an e-mail, to give his approval for the printing of the forms. In the event of customer approval, and post-print verification, that there is a mistake in the texts then the company bears no responsibility and the products are not returned.

It is not considered a defect and the company has no liability if it is due to files sent by the client or to files that have been approved by the customer.

In special custom made orders and constructions according to specific specifications, the company will repair the damage and re-deliver the product to the customer only if there is a manufacturing error. Replacements will only be made if the defect can not be repaired.

Any product deviations with those shown in the photographs are not a defect and do not constitute a reason to replace them.

An exception is only the products from the e-shop and if they have not undergone additional work done exclusively for you and preclude the possibility of selling the products to another.

In this case, you should contact us at +30 210 9815174 or by e-mail at info@pop11.gr or sales@pop11.gr within 10 days for a replacement or refund. Otherwise, we reserve the right not to accept the refund.

Returns of your money are made within 30 days of the return and receipt of the products from us.

To refund your money, you must state the account to which you wish to deposit. For returns, proof of retail is required. In the event of an invoice being issued, the return shall be made by means of a dispatch note.

If the customer requests the change or replacement of the products he chooses when purchasing and the transaction wishes to be remotely, then he / she will be charged for the cost of the transport.